Privacy Policy

Privacy Policy

Shield Insurance Consultants (T/A Cabshield)

At Cabshield, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people, including those who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to or by writing to Cabshield, Law House, 2 Strathmartine Road, Dundee, DD3 7RJ Alternatively, you can telephone 01382 88922.

Who are we?

Established in 1990, we are proud of our knowledge in Public & Private Hire Insurance. We are recognised as one of the leading providers and offer unrivalled knowledge of the industry and always aim to deliver world class customer service.

We offer insurance across Commercial Vehicle, Public Hire, Private Hire, Fleet, Minibus and Multi vehicle policies and our vastly experienced team will always seek out the best insurance quote for your needs.

We are brokers not insurers and that means we work with you and negotiate on your behalf to get the best deal and the most suitable policy for your requirements.

Our track record speaks for itself with thousands of satisfied customers the length and breadth of the UK.

Cabshield is a trading name of Shield (Insurance Consultants) Ltd

Registered in Scotland number SC122086

Registered Office: Law House, 2 Strathmartine Road, Dundee, DD3 7RJ

Authorised and Regulated by the Financial Conduct Authority number 306314

How do we collect information from you?

We obtain information about you when you contact our office or use our website, for example, when you contact us about products and services.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, telephone number and (regarding the website) information regarding what pages are accessed and when. We currently do not take payments online.

How is your information used?

We may use your information to:

  • To contact you to offer you a quotation or contact you at your request
  • To carry out our obligations arising from any contracts entered into by you and us;
  • Send you communications which you have requested and that may be of interest to you. These may include information about campaigns regards competitions, discounts, and special offers relevant to you
  • Dealing with entries into a competition;
  • Seek your views or comments on the services we provide;
  • Notify you of changes to our services;

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

During the course of our dealings with you we may need to disclose some information to other insurers, third party underwriters, reinsurers, credit reference agencies, fraud and law prevention agencies, and other companies that provides a service to us or you to:

  • Assess financial and insurance risk
  • Recover Debt
  • Prevent and detect crime
  • Develop our products, services, systems and relationships with you
  • Understand our customer requirements
  • Review our rating and pricing structures

We do not disclose your information to anyone outside this group except where:

  • We have your express permission to do so
  • We are required or permitted to do so by law
  • We have transferred rights and obligations under this agreement

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Dealing with Other’s on your Behalf

It is our policy to deal with anyone who calls us on your behalf, provided you have given written authority for them to do so and this has been recorded on the policy. Please note that any persons named on the policy do not automatically have the authority to deal with the policy on your behalf. If you would like someone else to deal with your policy on your behalf on a regular basis, please let us know and we will update our records. If at any time you would prefer us to deal only with you, please contact us and we will remove the person(s) authority from our systems after written confirmation is received.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the offers we may have and our exciting products and services, then please notify us immediately.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: or telephone on 01382 889222.

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change phone number, email address, or any of the other information we hold is inaccurate or out of date, please email us at:, or write to us at: Law House, 2 Strathmartine Road, Dundee, DD3 7RJ. Alternatively, you can telephone 01382 889222.

You have the right to ask for a copy of the information Cabshield hold about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. We do not take any sensitive information on our website. Sensitive information is only handled by an experienced operator either over the phone or any documents that have been emailed or posted in to ourselves.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Use of ‘cookies’

Like all other websites, the Cabshield’s website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you, the information which you provide to us will not be transferred to countries outside the European Union (“EU”).

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Website recording

Our website does not use any website recording on any page.

Motor Insurance Database

Information relating to your policy will be added to the Motor Insurance Database (MID) managed by the Motor Insurers’ Bureau (MIB). The MID and the data stored on it may be used by certain statutory and/or authorised bodies including the Police, the DVLA, the DVANI, the Insurance Fraud Bureau and other bodies permitted by law for purposes not limited to but including:

  • Electronic Licensing (Tax Discs)
  • Continuous Insurance Enforcement
  • Law Enforcement (Prevention, Detection, Apprehension and/or Prosecution of Offenders)
  • The Provision of government services and/or other services aimed at reducing the level and incidence of uninsured driving


If you are involved in a road traffic accident (either in the UK, the EEA or certain other territories), insurers and/or the MIB may search the MID to obtain relevant information. Persons (including his or her appointed representatives) pursuing a claim in respect of a road traffic accident (including citizens of other countries) may also obtain relevant information which is held on the MID

It is vital that the MID holds your correct registration number. It is important that you check your policy documents ensuring that the registration number is recorded correctly.

If it is incorrectly shown on the MID you are at risk of having your car seized by the Police. You can check that your correct registration number is shown on the MID at

If the registration number is not shown correctly on your policy documents, or you cannot find your car on the MID, please contact us immediately.

Taxi Licensing Authority

If you are a taxi driver wishing to take out an insurance policy with us, we will, in conjunction with you, contact your local authority. The licensing authority will maintain a database off all drivers licensed to drive a hackney carriage or private hire vehicle within their area. We will use this information from the licensing authority to confirm you hold a valid taxi badge and your vehicle holds a valid taxi plate.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in April 2018.


Download a copy of this policy here.

Call now 01382 889222

Private & Public Hire

Commercial & Rural Fleets

Minibuses & Small Coaches

Executive Hire

Courier/Goods in Transit


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